At Everlay – South Africa’s Crown of High-End Fashion, we are committed to delivering luxury with care, precision, and style. Please review our delivery policy before placing your order.
1. Delivery Regions
We currently deliver to the following areas:
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South Africa: All provinces, including Cape Town, Johannesburg, Durban, Pretoria, and more.
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International Shipping: Selected countries only. International customers are responsible for customs duties and taxes.
Please note: Certain rural or remote areas may require additional time or incur extra charges.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Processing may take longer during high-volume periods, product launches, or promotions.
Custom or made-to-order pieces may take additional time. Details will be listed on the product page.
3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Cape Town & Johannesburg | 1–3 business days |
| Other Major Cities (SA) | 2–5 business days |
| Remote/Rural Areas | 5–7 business days |
| International Shipping | 7–14 business days |
Delivery times are estimated and not guaranteed. Delays may occur due to courier availability, weather conditions, strikes, or customs processing.
4. Shipping Partners
We partner with trusted national and international couriers, including:
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The Courier Guy
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Aramex
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DHL Express (for international orders)
All parcels include tracking and may require a signature upon delivery.
5. Shipping Fees
Shipping fees are calculated at checkout based on your location, weight, and package size. From time to time, we may offer free shipping promotions on qualifying orders.
6. Tracking Your Order
Once your order ships, you will receive an email with tracking details. If you don’t receive tracking info within 3 business days, please check your spam folder or contact us.
7. Risk & Liability
Everlay is not responsible for:
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Delays caused by the courier or customs
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Lost, stolen, or damaged parcels after dispatch
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Incorrect delivery details provided by the customer
Risk of loss transfers to the customer upon shipment. Please ensure all shipping details are accurate before checkout.
8. Failed Deliveries & Re-delivery
If delivery fails due to an incorrect address, absence, or refusal to accept the parcel, it will be returned to us. A re-delivery fee will apply, and orders will not be refunded.
9. International Customers
For international orders:
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All customs duties, import taxes, and fees are the responsibility of the recipient.
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Everlay is not liable for delays due to customs inspections.
10. Delivery Support
If you have questions or concerns regarding your delivery, please contact our support team:
📧 support@everlay.co.za
📍 Based in Cape Town & Johannesburg, South Africa
🕒 Support Hours: Mon–Fri, 9am – 5pm (SAST)
