Everlay Support
Free Shipping Bar Attributes
FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Browse our collections, select your size, and click Add to Cart. Once you’re ready, proceed to checkout and complete your purchase with one of our secure payment options.
Everlay offers flexible and secure payment options, including:
- YOCO
- Ikhoka
- EFT (Electronic Funds Transfer)
- FNB
- Capitec
We process orders quickly to ensure fast delivery. If you need to make changes, contact our support team within 2 hours of purchase. After that, we cannot guarantee adjustments.
- South Africa: 2–5 business days
- International Orders: 7–14 business days
(Delivery times may vary depending on customs and your location.)
Free shipping on all South African orders above R1,500.
International shipping rates are calculated at checkout.
- Less than 1500 orders Shipping is R180 Via Courier Guy/PAXI
Payment Information
We offer multiple secure and flexible payment options to make your shopping experience seamless:
- YOCO – Pay easily with card or tap-to-pay through our secure YOCO gateway.
- Ikhoka – Trusted local payment solution for smooth, reliable checkout.
- EFT (Electronic Funds Transfer) – Transfer directly from your bank account to ours.
- FNB – Direct payments supported through First National Bank.
- Capitec – Easy and fast payments for Capitec users.
Yes — all card payments are securely processed through YOCO and Ikhoka.
Yes. Customers can pay via EFT directly from their banking app to Everlay’s account. Once proof of payment is received, your order will be processed.
Absolutely. All transactions are processed through encrypted and verified payment gateways to ensure your personal details remain safe.
We are working on flexible “Pay Later” and installment options to give you more control over your shopping. Stay tuned for updates.
Yes — international customers can pay securely via YOCO and Ikhoka using major credit and debit cards.
Order & Returns
Once your order has been placed, you’ll receive a confirmation email. As soon as it ships, we’ll send you a tracking number so you can follow your package in real-time.
Yes, but only if your order has not yet been dispatched. Contact our customer support team within 2 hours of purchase to request a change.
If your tracking number shows no movement within 5 business days (South Africa) or 14 business days (international), contact our support team and we’ll assist you immediately.
We accept returns of unworn, unused, and unwashed items in their original packaging within 14 days of delivery. Tags must still be attached. and you must submit reasons for return via Support@everlay.co.za if you’re approved then we can process your returns. and you can get money back. you can only get an item within the same price range
Simply email support@everlay.co.za with your order number and reason for return. Our team will guide you through the next steps.
Once your return has been received and inspected, refunds are processed within 7–10 business days. You’ll receive confirmation by email once it’s complete.
- Sale or clearance items
- Gift cards
- Accessories (for hygiene reasons)
- In the rare case that you receive a defective product, contact us within 48 hours of delivery. We’ll replace the item at no cost to you.
Ordering from Everlay
- Browse our collections.
- Select your size and click Add to Cart.
- When you’re ready, go to Checkout.
- Choose your payment method (YOCO, Ikhoka, EFT, FNB, or Capitec).
- Confirm your order — you’ll receive an instant confirmation email.
No, you can checkout as a guest. But creating an Everlay Account gives you access to order tracking, faster checkout, and exclusive member benefits.
You’ll receive an email confirmation immediately after purchase. If you don’t see it, check your spam/junk folder or contact our support team.
Yes. Once your order ships, you’ll receive a tracking number via email to follow your delivery in real-time.
All orders arrive in luxury Everlay® packaging, designed to protect your items while offering a premium unboxing experience.
If your order hasn’t arrived within the estimated delivery timeframe, contact our support team with your tracking number, and we’ll resolve it immediately.
Yes — selected Everlay pieces are restocked, but many are limited releases. We recommend signing up for restock alerts to secure your favorites.